Refund policy

Glowmorous - Return & Refund Policy

Thank you for shopping at Glowmorous (www.glowmorous.in). We value your trust and strive to offer you the best shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

1. Non-Returnable Items 

Please note that the following items are strictly non-returnable and non-refundable:

  • Sale Items: Products purchased during a sale, clearance, or special discount offer cannot be returned or refunded.

  • Gift Cards: Any digital or physical gift cards purchased from our website are non-refundable and non-exchangeable.

2. Damaged or Defective Products 

We inspect and pack every order with utmost care. However, if you receive a product that is damaged, broken, or defective upon delivery:

  • We offer a Free Replacement (New Product) or a Full Refund for the damaged item.

  • Requirements: You must inform us within 48 hours of delivery by WhatsApp or emailing us with photos/videos showing the damaged product and original packaging.

3. How to Request a Return / Refund 

If you receive a damaged product and wish to request a replacement or refund, please reach out to us at:

  • Email: help@glowmorous.in

  • PREM ENTERPRISES
    Legal Name: ABHIMANNYU
    GSTIN: 07BTCPA4357A1ZB

  • Address: GROUND FLOOR, PLOT NO-2-A AND 2-B, KH NO-71/8, ABLOCK, KAUSHIK ENCLAVE BURARI, New Delhi, Delhi,110084

Our team will review your request and get back to you within 24–48 hours with the next steps.

4. Refund Process

Once your return/damaged product request is approved:

  • Refunds will be processed to your original payment method within 5–7 business days.

  • In case of replacements, a new unit will be dispatched as soon as the claim is verified.